What should the regulatory affairs professional do first when receiving multiple complaints about a product label?

The priority for a regulatory affairs professional when receiving multiple complaints about a product label is to compare the approved text with the product label. This step is essential as it allows the professional to determine whether the label in question is consistent with the regulatory submission approved by the authorities. Identifying any discrepancies is crucial because it forms the foundation for deciding on further actions.

If the label does not match the approved text, this could indicate that the product is in violation of regulatory requirements, which may warrant further steps such as notifying authorities or initiating a product recall. By first verifying the accuracy of the label against the approved documentation, the professional ensures that any subsequent actions taken, such as notifying regulatory authorities or informing the production team, are backed by factual information. This approach allows for a more structured and informed response to the complaints, aligning with regulatory compliance and risk management practices.